Tenant Handbook

Thank you for choosing T&T Rentals to rent one of our properties. The following information will be useful to you during your tenancy in one of our properties.

Issuance of Keys/Garage Remotes

Unit keys, garage remotes and mailbox keys will be issued on the day you are entitled to occupancy during our business hours. All deposits and rent due must be paid prior to issuance of keys/garage remotes. All keys/garage remotes must be returned upon resident moving out. Missing keys/garage remotes will result in a charge to resident.

Moving In

We have made every effort to have your unit in good condition for your arrival. At the time you signed your Rental Agreement, you were provided with a Move-In Inspection form. You should complete this document and return it to our office shortly after the signing of your Rental Agreement or before moving in. The Move-In Inspection form is for your protection. You should list any pre-existing damage or deficiency in the unit. We will utilize this form when we conduct the move-out inspection when you vacate the unit. It is therefore in your best interest to carefully complete the form. Should you believe it necessary, you are welcome to provide photos or other documentation.

Payment of Rent

In almost all cases, your rent will be due on the first day of each month in our office. Rent is paid based on receipt in our office not postmarked date. For your convenience we offer the service of paying on-line. This service guarantees that your rent will be timely paid and you will not be charged a late fee due to a post-office delivery delay or a lost check. Late fees are levied three days after your rent is due. Late fee is $25. WE DO NOT WAIVE LATE FEES. If we waive a late fee for one person, we are treating all others unfairly if we do not waive late fees for everyone.

Late Fee Policy

If your rent is received one or more days late you will be charged the late fee as set forth in the Rental Agreement. Your Rental Agreement states that rent, late charges, and other legitimate charges will be posted to your account. Payments received are applied to the oldest outstanding charge first. If there is an outstanding charge on your account when your rent is due, payments will be applied toward the outstanding charges first and then toward the current rent charge. If the payment is not sufficient to cover past due charges as well as the current rent charge, your current rent will be short. If the rent is short you will incur a late charge. To avoid late charges be sure to pay all rent timely and any charges posted on your account by the time your current rent is due.

Returned Checks

Your rental agreement states the amount you will be charged for each returned check. Our current fee is $25.00 for each check returned. You will be charged this fee even if the check clears upon re-submission to the bank. In addition, if the returned check is for payment of rent, you will be charged late fees through the date the check clears the bank on re-submission or until you provide certified funds to pay for the returned check. Depending upon the date the check is returned, you also may receive a three-day notice of non-compliance with your rental agreement. The charge for posting this notice will also be charged to you.

Security Deposits

When you signed your rental agreement, you gave us a deposit to cover any potential damage to the property or cost of cleaning at the end of your residency. YOUR DEPOSIT MAY NOT BE USED AS YOUR LAST MONTHS RENT. Shortly after we receive your written notice to vacate, you will receive a letter from our office that outlines your responsibilities regarding the move-out. Generally, we want to receive the property clean, and in substantially the same condition as on your move in, normal wear and tear excepted. We do require that all carpets be professionally cleaned. Please contact our office if you require a reference for a qualified company to do this work.

Gas and Electric Service

NorthWestern Energy provides gas and electric service. Your Rental Agreement states that tenant shall pay for all utilities and services supplied to the premises except: water, sewer, garbage and lawn/snow care. Tenant(s) must contact NorthWestern Energy at 888-467-2669 and put gas/electricity in their name(s).

Telephone & Cable Service

Should you require phone lines/jacks, it is your responsibility to pay for any changes made.

Maintenance

Maintenance and repairs are generally the items of most concern to our residents. For maintenance emergencies, please call our office at 406-728-6228 during business hours. After business hours, our voice mail system will give you instructions for reporting the emergency. Minor maintenance issues should be reported in writing. It may take as long as two weeks to complete minor repairs. Assigned representative will not enter unit where unaccompanied minor is present.

You will be billed for a service call under the following circumstances:

You scheduled a service call appointment and failed to be present at the scheduled time.
You requested service for a non-existent problem. This includes re-setting a breaker or Ground Fault Interrupter (GFI) to restore electrical power.
The problem was caused by improper use of the provided facilities. The classic case is the child who flushes a toy or other item which results in a clogged sewer line.

Specific Maintenance Issues

Please pay particular attention to the following maintenance items:

Washing machine hoses. Should a washing machine hose break on a washing machine provided by you, you will be responsible for the cost of returning the property to good condition. Washing machine hoses are not designed for constant pressure. Water to the washing machine should be turned off at the wall between uses.
Should a dryer provided by you malfunction and cause damage to the unit, you will be responsible for the cost of returning the property to good condition. Dryer lint traps must be cleaned after each cycle.

Tenant Handbook

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