How do I report a maintenance item?

For non-emergency maintenance items please login to our Resident Portal and complete a work order or, email, mail or fax your written request.  Be sure to provide us with the best possible time to reach you.  If the maintenance item is urgent and it is during business hours (Monday – Saturday, 8:00 a.m. to 7:00 p.m.), you may call our office at (406) 728-6228 to report the problem.  Assigned representative will not enter unit where unaccompanied minor is present.

What is considered an emergency?

Emergency situations are defined as blood, fire, flood and freeze.  Blood may be a domestic disturbance, injury or break-in.  Call 911 before calling us.  Fire, call 911 before calling us.  Flood may be water flooding inside apartment unit.  Turn off water if possible and call the office at (406) 728-6228.  Freeze may be when the outside temperature is below 25 degrees and there is no heat in apartment unit.  Call NW Energy at (888) 467-2669 and call the office at (406) 728-6228.  After business hours (Monday – Saturday, 8:00 a.m. to 7:00 p.m.), select #2 and follow the voice instructions to leave an urgent message.  Someone will respond within 30 minutes.  If it is after 7:00 p.m. and before 8:00 a.m. and the call is not an emergency, you could be charged for the call.

Can I be charged for maintenance at the property?

Yes, if resident damage or neglect causes the maintenance, you will be charged for it.  Also, you can be billed for a service call if you miss an appointment with our maintenance contractor.

Can I install cable or satellite TV at the property?

Generally, yes.  However, you must first obtain written permission from landlord and request a copy of the Satellite Dish/Antenna Installation policy.  Some units may not be able to install a satellite dish because of a poor signal.  Any cost of installation is an expense of the resident.

What are my rights to privacy if the landlord wants to enter the property?

We will call you 24 hours in advance if we need to enter the unit except in emergencies.  All maintenance appointments are scheduled with you in advance.

What are my responsibilities if I must end my lease early?

Leases are for a set period of time.  If you are transferred, ask your company what assistance they will provide if you need to “break a lease”.  Let us know what is happening as soon as possible so we can begin marketing the property for a replacement resident.  Residents will pay a fee of 85% of the monthly rent rate to terminate the tenancy early in addition to rent, advertising, electricity/gas and lawn/snow care until unit is rented by another party.

Can I sublease the property?

No.  The lease agreement clearly states that residents shall not lease, sublease, rent, loan, assign, take in roommates or give access to the property without the prior written consent of the landlord.

Can I rent a steam cleaner and clean the carpets myself when I move out?

No.  Your Additional Terms and Conditions to Rental Agreement and cleaning checklist recommend that all carpets be professionally cleaned.

Can I get a pet or a caged animal after move-in?

No.  Residents and/or visitors shall not bring, keep or maintain any pets on the property.

When and how should I give my notice to vacate?

It is important to refer to your lease paperwork for the specific terms in your Lease Agreement.  Leases require a minimum 30-day written notice to vacate.

What happens if my roommate moves out before the end of the lease?

If your roommate moves out, he/she must submit a written notice to vacate.  Remember that tenants are jointly and singularly liable to ensure that the rent is paid.  You may locate a prospective roommate, however, such prospective roommate must be approved by landlord prior to taking occupancy.  (It is not our responsibility to arbitrate or mediate problems with multiple resident situations.)

What happens to the departing roommate’s security deposit after move-out?

Security deposits are collected as “security” for the unit.  Reimbursements to departing roommates are handled by the remaining tenants.  No portion of the security deposit will be refunded individually.

I am an excellent resident and take good care of the home.  Can you waive my late charges?

No.  We do not waive late charges.  Fair Housing laws require that we treat all our residents equally.  We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges.

What happens if I lock myself out?

You may come to the office and get another key.  Residents must provide picture identification to get another key.  Key should be returned as soon as possible.  If we need to open the door for you, there will be a charge.

Should I notify landlord of my absence?

Yes.  We ask that you notify us if your absence is greater than seven days.  Absence of greater than seven days without notice shall be considered abandonment of the premises and landlord may enter and rent the premises.

Should I notify landlord of personal changes (employment, name change, phone number change, vehicle change, etc) ?

Yes.  The Rental Agreement states that tenant(s) must notify landlord of any changes in mailing address, telephone numbers, employment and emergency contact information.